“I’m not a scientist, I’m not a pinball wizard. I don’t see people as little pinballs on a computer, or theorise about space between people. Sometimes the scientists leave out the human factor and it’s because they’re afraid of human behaviour. Afraid of it because they can’t quantify it, they can’t control it, they can’t turn it into a little pinball on a computer and push it through a doorway. And that’s the failure of that side of the research. There is a need for the Keith Stills and so forth. But it can’t be at the expense of human behaviour.”

Emma Brockes investigates the growing trend of the ‘crowd craze’

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